Business Details
42 Years
experience
Your Trusted Insurance Partner in Ottawa
At Lalande Insurance, we believe that insurance is about more than just protecting your assets. It's about relationships, security, and peace of mind. As a family-owned and -operated business for over 40 years, we've built our reputation on forging long-term relationships with our clients. While online platforms and automated services offer convenience, we provide the human touch that becomes invaluable when navigating claims and coverage complexities. Our team personally handles every aspect of your insurance journey, from initial consultation to claim resolution, ensuring you receive tailored solutions and dedicated support.With expertise in both commercial and personal insurance, we serve businesses and individuals with customized programs that address unique risks. Our commitment extends beyond transactionswe prioritize understanding your specific needs to deliver comprehensive protection at competitive rates. This philosophy has allowed us to maintain client loyalty for decades while continuously expanding our services to meet evolving market demands.
Services
Commercial Insurance
Personal Insurance
Auto Insurance
Liability Insurance
Property Insurance
Business Interruption
Risk Analysis
Claims Assistance
Travel Insurance
Bonding Services
Details
- Year established: 1984
Highlights and features
- We offer 40+ years of experience in customized insurance solutions
- Our team personally manages claims from start to finish
- Family-owned business prioritizing long-term client relationships
- Specialized expertise in both commercial and personal insurance
- Local knowledge of Ottawa area insurance requirements and risks
What people say
Professional and always ready to help
Exceptional service
Responsive and quick to help
Top-notch service
Amazing support
Services
Commercial Insurance
We provide comprehensive commercial insurance solutions protecting businesses from operational risks, financial loss, and liability claims. Our services cover property protection, fleet insurance, liability coverage, and risk management strategies. Businesses benefit from tailored policies addressing specific industry challenges while ensuring compliance with regulatory requirements.
Personal Insurance
Our personal insurance services protect individuals' assets including homes, vehicles, and personal property. We offer customized policies for home insurance, auto coverage, watercraft protection, and home-based business needs. Clients receive personalized attention ensuring their evolving life circumstances are reflected in appropriate coverage levels.
Claims Assistance
We provide dedicated claims assistance guiding clients through the entire process. Our team files reports, monitors progress, and ensures insurance carriers fulfill obligations. This hands-on approach helps clients navigate complex procedures while advocating for fair and timely resolutions to protect their interests.
Risk Analysis
Our risk analysis services identify potential threats to businesses and individuals. We evaluate specific vulnerabilities and develop mitigation strategies through appropriate insurance products. This proactive approach helps clients understand exposures and implement cost-effective protection measures tailored to their unique circumstances.
Travel Insurance
We offer comprehensive travel insurance solutions for personal and business trips. Our policies protect against unexpected events including trip cancellations, medical emergencies, and lost luggage. Clients benefit from customized coverage options that provide peace of mind during domestic and international travel.
People
Mike Lalande
President
President of Lalande Insurance since 2010 with over 25 years industry experience. Completed Business Insurance program at Algonquin College in 1993. Former Chairman of Ottawa Insurance Brokers Association. Committed to exceptional service and community involvement through Christie Lake Kids charity work.
Emma James
Account Manager
Experienced commercial broker since 2016 specializing in customized business insurance solutions. Focuses on personalized service, transparency, and competitive pricing while maintaining Lalande's family-run brokerage values of strong client relationships and dedicated support.
Juliann SHOne-Helpard
Account Manager - Personal Lines
25-year insurance professional joining Lalande through Art Helpard Insurance acquisition. Brings legacy of personalized service and client relationship management. Specializes in personal lines insurance while maintaining commitment to trust, professionalism, and tailored insurance solutions.
Chelsea Reece
Account Manager - Commercial Lines
15-year insurance veteran transitioning from personal to commercial lines expertise. Specializes in comprehensive yet cost-effective business coverage solutions. Focuses on quoting new policies, renewal shopping, and efficient service delivery while maintaining personalized client relationships.
Jennifer Blair
Account Manager - Commercial Lines
Registered insurance broker with specialized expertise in commercial risk management since 2015. Provides tailored business insurance solutions focusing on risk mitigation, policy optimization, and claims support. Maintains customer-first approach while addressing complex commercial insurance needs.
Questions
What types of commercial insurance do you offer?
We provide comprehensive commercial insurance including property coverage, liability protection, business interruption, fleet insurance, directors & officers liability, and errors & omissions policies tailored to specific business needs.
How do you handle insurance claims?
Our team personally manages claims from start to finish, filing reports, monitoring progress, and ensuring carriers fulfill obligations while advocating for fair, timely resolutions that protect client interests.
Can you help with personal insurance needs?
Yes, we offer complete personal insurance solutions including home, auto, watercraft, and home-based business coverage with customized policies that adapt to changing life circumstances and protection requirements.
What areas do you serve?
While based in Ottawa, we serve clients across Ontario with personalized insurance solutions for both urban and rural businesses and residents through our local market expertise.
How do you provide personalized service?
As a family-owned agency, we maintain direct client relationships with dedicated account managers who understand individual needs, offering customized coverage options and hands-on support throughout the policy lifecycle.
What makes Lalande Insurance different?
Our 40+ year history of personalized service, local expertise, and commitment to handling claims personally set us apart from impersonal online platforms and large corporate insurers.
