Trust Your German Machine to the Experts
At Valley West Autohaus, we pride ourselves on being a family-owned and operated business that has been serving the Comox Valley and surrounding areas for over 20 years. With a team of factory-trained and certified mechanics, we specialize in providing high-quality auto repair and maintenance services for German vehicles such as Volkswagen, Audi, Mercedes-Benz, BMW, and MINI.
Our Commitment to Quality
At Valley West Autohaus, we are committed to providing our customers with the highest level of service and quality. Our mechanics are dedicated to ensuring that every vehicle that enters our garage receives the utmost care and attention to detail. We utilize state-of-the-art diagnostic equipment and up-to-date training to ensure that our technicians are always up-to-date with the latest technologies and techniques.
Our Services
We offer a wide range of services including:
- General Maintenance: Regular tune-ups, oil changes, and filter replacements to keep your vehicle running smoothly.
- Repair Services: From brake repairs to transmission overhauls, we can handle any repair job big or small.
- Inspections: Get your vehicle inspected by one of our certified mechanics to identify any potential issues before they become major problems.
- Warranty Work: We handle warranty work for all major brands, ensuring that your vehicle is serviced to the highest standards.
- Miscellaneous Services: From shock and strut replacements to radiator repairs, we can handle any miscellaneous service your vehicle may need.
Our Expertise
At Valley West Autohaus, we have a team of certified mechanics who specialize in German vehicles. Whether you drive a Volkswagen, Audi, Mercedes-Benz, BMW, or MINI, we have the expertise and knowledge to keep your vehicle running like new.
Our Guarantee
At Valley West Autohaus, we stand behind our work with a 12-month/20,000 km warranty on all services, including parts and labor. We are committed to providing our customers with the highest level of service and quality, and we backs that commitment with a satisfaction guarantee.
Contact Us
To schedule an appointment or learn more about our services, please contact us today at 250-334-9888 or vwauto@shaw.ca. We look forward to serving you.
Unsatisfactory Experiences
Ty John's review highlights a disappointing experience at Valley West Autohaus. They didn't receive a call back, and when they followed up, the shop declined to perform a diagnostic test on their soft top. This lack of communication and willingness to do business led to a 2-star rating.
Positive Experiences
On the other hand, several customers had exceptionally positive experiences at Valley West Autohaus. Mikeysr Barrett, Stephen Thompson, Jer Prouse, Chantal Prouse, Jeff, Carlos Leyton, and Local Customer all praised the shop's knowledgeable and professional service. They appreciated the shop's ability to accommodate them on short notice, provide honest diagnoses, and repair issues efficiently.
Negative Experiences
Some customers had negative interactions with Valley West Autohaus. Ron Nand was unhappy with the shop's lack of communication, stating they never received a call back after booking a servicing time and providing a quote. His 65-year-old neighbor had a similar experience with a BMW repair, citing poor workmanship and a staff member's perceived sexism.
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