At Queen West Animal Hospital, we're passionate about providing exceptional pet care services to the Toronto, Ontario area. Established in 2000, our veterinary clinic has been a trusted name in pet care for nearly two decades. Our dedicated team of veterinarians, led by Drs. Paula Fisher and Scott Mathison, is committed to providing top-notch medical and surgical care for your furry friends.
Our Services
As a full-service animal hospital, we offer a comprehensive range of veterinary services designed to meet the unique needs of your pets. From wellness exams and vaccinations to dentistry, radiology, surgery, and in-house laboratory testing, we're equipped to handle everything from routine check-ups to complex medical procedures. Our team is dedicated to delivering personalized care that's centered around your pet's individual needs.
Our Hospital
Our newly expanded hospital is conveniently located at 931 Queen Street West, offering ample parking and easy access to downtown Toronto. Our expanded facility boasts over 4,000 square feet of space, allowing us to provide a wider range of services and amenities for our patients and their owners.
Our Approach
At Queen West Animal Hospital, we believe in treating your pets like our own. We take the time to get to know each patient and their unique personality, tailoring our care to meet their specific needs. Our team is passionate about delivering exceptional customer service, and we're committed to building strong relationships with our clients.
Our Values
We're a team of pet lovers who genuinely care about the well-being of your furry friends. We're driven by a deep commitment to providing compassionate, high-quality care that exceeds our clients' expectations. We're proud to be a part of the Toronto pet care community and are honored to serve the needs of our loyal clients.
Staff Care and Zero Abuse Tolerance
We strive to create a positive and respectful environment for our staff and clients alike. Unfortunately, we've experienced instances of abusive behavior towards our staff, and we've taken a zero-tolerance stance on this issue. We expect our staff to be treated with dignity and respect at all times. Any form of abuse or unwanted behavior towards our staff will not be tolerated and may result in termination of services and permanent dismissal from our clinic.
Get in Touch
We're always available to answer any questions or concerns you may have about our services. Please don't hesitate to reach out to us at 416-815-8387 or contact us through our website. We look forward to serving your pet care needs and helping your furry friends live their best lives.
Staffing Issues and Professionalism Concerns
Some reviewers have expressed concerns about the clinic's staffing issues, which have led to a lack of new client intake and overwhelmed staff. This has resulted in mistakes, such as inaccurate information regarding vaccination and health records, and unnecessary visits.
Positive Experiences with Veterinarians and Staff
On the other hand, many reviewers have had positive experiences with the veterinarians and staff at Queen West Animal Hospital. They have praised Dr. Fisher and Dr. Jan for their kindness, professionalism, and dedication to their pets' well-being. The front desk staff, particularly Caitlin and Lynn, have also received special recognition for their helpfulness and efficiency.
Cleanliness and Environment
The clinic's cleanliness and upscale environment have been consistently praised by reviewers.
Communication Issues
Some reviewers have experienced communication issues, including rudeness over the phone and a lack of follow-up. However, others have reported positive experiences with the staff's communication style.
Conclusion
Overall, while some reviewers have had negative experiences with the clinic's staffing and communication, many have praised the veterinarians and staff for their professionalism and kindness.
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