Experience the Oasis difference - Where quality meets expertise!
At Oasis Pool & Garden Centres, we take pride in being Peterborough's premier hot tub and pool supplies store, serving the communities of Peterborough and the Kawarthas. With a vast selection of products and services, we cater to the needs of pool and hot tub owners, providing top-quality solutions to ensure their recreational spaces remain clean, safe, and enjoyable.
Our Services
Our comprehensive services include the sale and installation of above-ground pools, hot tubs, and pool supplies, as well as a complete range of repair services for all swimming pools and hot tubs. Our expert team is dedicated to providing exceptional customer service, ensuring that our clients receive the highest level of support and guidance throughout their pool or hot tub ownership journey. We also offer a variety of pool and hot tub chemicals, including algaecide, balancers, clarifiers, chlorine, and more, to ensure the water quality and safety of our clients' pools and hot tubs.
Our Commitment to Excellence
At Oasis Pool & Garden Centres, we are committed to delivering exceptional quality and value to our customers. We strive to build long-term relationships with our clients, providing personalized service, expert advice, and top-quality products to meet their unique needs and preferences. Our goal is to ensure that our clients enjoy a stress-free and enjoyable pool or hot tub experience, with peace of mind knowing that their recreational space is safe, clean, and well-maintained.
Our Products
We offer an extensive range of products, including pool covers, solar pool covers, winter pool covers, pool safety covers, hot tub covers, pool filters, hot tub filters, pool pumps, pool heaters, automatic pool cleaners, pool chemicals, and more. Our products are sourced from reputable manufacturers, ensuring that our clients receive high-quality items that meet the highest standards of performance, durability, and safety.
Our Expertise
Our team of experts has years of experience in the pool and hot tub industry, with extensive knowledge of pool and hot tub installation, maintenance, and repair. We are committed to staying up-to-date with the latest industry developments, ensuring that our clients receive the most effective and innovative solutions for their pool and hot tub needs.
Customer Satisfaction and Product Quality
Customers appreciate the friendly staff, pool water testing, and the wide variety of equipment and chemicals available. They also find the prices to be reasonable and competitive. Positive comments highlight the helpfulness of the staff, the convenience of bulk chlorine purchase, and the surprise of the store's size upon entering.
Product Range and Convenience
Oasis offers a large selection of pool and hot tub supplies, including hard-to-find items such as hose adapters. The location of the store in the Kawarthas region of Ontario is convenient for many customers.
Customer Service and Support
Some customers appreciate the customer service provided by the staff at Oasis, including helpful advice and assistance with finding products. A few customers mentioned the radio advertisement as a reason for choosing the store.
Negative Experiences
However, some customers had negative experiences with Oasis. These include concerns over warranty issues with a Hayward pool filter, disappointment with the cost of a repair part, and a negative experience with the installation of a pool cover. One customer mentioned that the staff did not offer to contact the manufacturer for assistance or help with the cost of a replacement part. Another customer was unhappy with the customer service provided and the lack of follow-up after an issue with a pool cover installation.
Overall
While many customers are satisfied with the service and products offered by Oasis, there are a few areas of concern. Some customers experienced issues with warranty and customer service, while others were very pleased with the staff and the selection of products available.
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