We can fix anything but a broken heart
At Big Al's Auto Repair, we are proud to be a locally owned and operated independent automotive repair shop in Lethbridge, Alberta. We take pride in our commitment to providing high-quality services to our customers, and our team of certified technicians are dedicated to diagnosing and repairing any issues with your vehicle.
Our Services
From routine maintenance such as oil changes and brake service to more complex repairs, our team of expert technicians is fully equipped to handle any automotive repair need. We offer a wide range of services, including:
- Engine repairs and rebuilds
- Transmission and differential services
- Suspension and steering system repairs
- Electrical diagnosis and repair
- Brake repair and replacement
- Tire repair and replacement
At Big Al's Auto Repair, we believe in transparency and honesty. We will always communicate with you throughout the repair process to ensure that you are informed and comfortable with the work being done to your vehicle.
Our Team
Our team at Big Al's Auto Repair is dedicated to providing exceptional customer service and ensuring that every customer leaves our shop feeling satisfied. Our team includes:
- Shawn Hammond, owner and head technician, with over 20 years of experience
- Neil Ehrenholz, shop foreman, with a wealth of knowledge and experience
- Kathy Cordes, bookkeeper, who keeps our business running smoothly behind the scenes
- Jared Knott, apprentice technician, who is always eager to learn and grow
Giving Back to the Community
At Big Al's Auto Repair, we believe in giving back to the community that supports us. One of the ways we do this is through our annual Christmas van give-away. We partner with local organizations to identify families in need and provide them with a van loaded with groceries, gifts, and gas cards. The response from the community has been overwhelming, and we are grateful to be a part of such a caring and generous community.
A Little History
The idea for our Christmas van give-away was born when we encountered a family that had just moved to Canada from Europe in search of a better life. They were in dire need of a reliable vehicle, and we were determined to help. In the following years, our project grew, and we were able to partner with local organizations to find deserving families and provide them with a van filled with gifts and groceries. The response from the community has been incredible, and we are proud to be a part of such a generous and caring community.
Our Vision
At Big Al's Auto Repair, our vision is to provide exceptional automotive repair services to our customers while giving back to the community that supports us. We are committed to transparency, honesty, and quality repairs, and we are proudly locally owned and operated.
Overall Experience
The reviews suggest that Big Al's Auto Service provides an excellent customer experience, with most reviewers praising the shop's professionalism, transparency, and honesty.
Professionalism and Transparency
Reviewers appreciated the shop's willingness to explain the necessary repairs and provide detailed quotes, making them feel informed and in control of the process. They also commended the shop's transparency regarding costs, with no hidden fees or surprises.
Quality of Service
The shop's quality of service was highlighted by many reviewers, who praised the team's expertise, efficiency, and attention to detail. They were able to quickly diagnose and repair issues, getting customers back on the road in no time.
Customer Service
Big Al's Auto Service received rave reviews for its exceptional customer service, with many reviewers praising the team's friendliness, patience, and willingness to help. They felt valued and respected, and appreciated the shop's commitment to building trust and long-term relationships.
Issues and Concerns
A few reviewers experienced issues with pricing, feeling that they were quoted higher prices than expected or compared to other shops. Another reviewer felt that they were not prioritized or taken seriously, which affected their overall experience.
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