Business Details
30 Years
experience
Emergency
services
Your Trusted Calgary IT Partner Since 1996
The ITeam has been Calgary's trusted IT partner since 1996, delivering customized technology solutions to businesses across diverse industries. With over 25 years of experience, we combine deep technical expertise with a client-centric approach to provide proactive IT management, 24/7 support, and strategic cybersecurity services. Our team of certified professionals specializes in understanding the unique challenges faced by Alberta businesses, from oil and gas to healthcare, legal, and SME sectors. We distinguish ourselves through our commitment to service excellence, demonstrated through fixed-rate pricing models that eliminate budget surprises and our proactive approach to system maintenance and threat prevention.Our ISO-certified partners and industry-recognized accreditations validate our technical capabilities, while our 40+ five-star reviews attest to our consistent delivery of reliable, responsive service. We operate with integrity as our foundation, ensuring transparent communication and tailored solutions that align with each client's specific operational needs and growth objectives.
Services
Managed IT Services
Cybersecurity Solutions
Cloud Hosting
IT Project Management
Security Training
Disaster Recovery
Compliance Audits
Network Monitoring
Data Backup
Vulnerability Scanning
Details
- Year established: 1996
Highlights and features
- 25+ years of industry experience with Alberta businesses
- Guaranteed 1-hour response time for critical issues
- Proactive network monitoring 24/7/365
- Customized solutions for regulated industries
- Fixed-rate pricing with no hidden fees
Associations and certifications
- ISO 9001
- ISO 27001
What people say
Exceptional service
Consistently outstanding
Sorted immediately
Peace of mind
Professional and responsive
Services
Managed IT Services
Our comprehensive managed IT services provide continuous monitoring and proactive maintenance for Calgary businesses. With 24/7 network oversight and rapid response protocols, we ensure operational continuity while implementing customized solutions that align with specific industry requirements. Our fixed-rate pricing model eliminates budget surprises while delivering enterprise-grade technology management to organizations of all sizes.
Cybersecurity Solutions
We offer multi-layered cybersecurity protection including threat detection, vulnerability scanning, and employee training programs. Our certified experts implement next-generation firewalls, email filtering systems, and compliance-focused security frameworks tailored to high-risk sectors like healthcare and legal services while maintaining ongoing regulatory compliance.
Cloud Hosting
Our hybrid cloud solutions combine Microsoft Azure integration with private hosting capabilities to optimize data security and accessibility. This approach provides scalable storage options with local Calgary-based server management, ensuring both regulatory compliance and business continuity through redundant backup systems.
IT Project Management
We specialize in complex IT project execution from system migrations to cybersecurity upgrades. Our certified project managers use agile methodologies and advanced tools to deliver technology transformations on time and within budget while maintaining seamless business operations throughout implementation phases.
Security Training
Our comprehensive training programs include simulated phishing exercises and customized cybersecurity workshops. These initiatives help organizations strengthen their human firewall through targeted education about emerging threats, proper data handling procedures, and incident response protocols.
People
James Wagner
CEO
With 29 years of IT leadership experience, James Wagner guides The ITeam's strategic direction. Holding multiple industry certifications and a management degree from the University of Lethbridge, he focuses on aligning technology solutions with business growth objectives while maintaining community involvement through the Terry Fox Foundation.
Austin Southerland
President
Austin Southerland brings seven years of Calgary IT leadership experience to his presidential role. With a business management degree and industry certifications, he specializes in client relationship development while balancing community service commitments with family time and recreational activities.
Robert Covell
Operations Service Manager
Certified SonicWall administrator with 18 years of service excellence, Rob Covell combines technical expertise with relationship-building skills. His certifications include A+ (earned in record time) and Microsoft Office Specialist, while maintaining a commitment to integrity-driven client interactions.
Harry O'Reilly
Service Manager
With 30 years of global IT experience across 12 countries, Harry O'Reilly specializes in bridging technical and business domains. Holding an MBA and multiple technical certifications, he combines leadership expertise with diverse outdoor interests including scuba diving and white-water rafting.
Echo Pan
Accounting Manager
CPA-certified financial leader with 15+ years across public service and engineering sectors. Echo Pan manages all financial operations while applying continuous learning principles to maintain fiscal responsibility and administrative excellence within The ITeam.
Questions
What is managed IT service?
Managed IT services provide proactive network security, system monitoring, and technical support through continuous 24/7 oversight and rapid incident response protocols.
How much does managed IT cost?
We offer customized fixed-rate monthly plans tailored to each organization's specific technology requirements and operational scale.
Which industries do you serve?
We specialize in oil & gas, healthcare, legal, finance, construction, and SME sectors with industry-specific compliance expertise.
What cybersecurity protections do you offer?
Our security solutions include next-gen firewalls, email filtering, vulnerability scanning, and employee training programs.
Do you provide 24/7 support?
Yes, our technical team provides continuous monitoring and guaranteed one-hour response times for critical issues.
