A Team of Experienced Professionals at Your Service
Mosaic IT is a trusted IT solutions provider based in Nanaimo, serving businesses and individuals across the mid-Island region. Island owned and operated, we are dedicated to providing reliable, responsive, and personalized technology support and services.
Our team comprises experienced IT professionals with diverse expertise in all aspects of information technology. We are passionate about leveraging technology to empower businesses and individuals to achieve their goals and maximize productivity.
1. Managed IT Services
From proactive maintenance and monitoring to comprehensive problem-solving and security management, we offer tailored solutions to keep your technology running smoothly and efficiently. We can be your trusted partner, handling all aspects of your IT infrastructure, from the helpdesk to the virtual CTO.
2. Onsite IT Support
For those moments when you need hands-on assistance, our technicians can visit your location and provide on-site support for any hardware or software issues. We understand the importance of minimizing downtime and getting you back up and running quickly.
3. Voice Over IP
Enjoy reliable and affordable voice communication with our Voice Over IP (VoIP) solutions. We seamlessly integrate phone systems with your existing network, reducing costs and improving communication efficiency.
4. Infrastructure & Networking
We assess your unique needs and design a tailored networking solution that meets your current and future requirements. We can also ensure optimal performance and security of your network infrastructure.
5. Disaster Recovery
Prepare for the unexpected with our comprehensive disaster recovery planning and implementation services. We can help you recover from disruptions quickly and efficiently, minimizing downtime and data loss.
6. Home Services
For home users, we offer comprehensive computer repair, maintenance, and installation services. We can diagnose and fix any technical issues efficiently and affordably.
Our Commitment
At Mosaic IT, we believe in building lasting relationships with our clients. We are committed to providing:
- Personalized care: We take the time to understand your unique needs and concerns.
- Quality service: We deliver exceptional customer service and maintain the highest standards of workmanship.
- Transparency: We provide clear and concise information about our services and costs.
- Responsive support: We are available 24/7 to address your needs promptly and efficiently.
Partnering for Success
We understand that no single company can be an expert in everything. That's why we have established strong partnerships with other trusted professionals in various fields. Should your IT needs require additional expertise, we can connect you with the right people.
Overall Experience
Mosaic IT has received generally positive reviews, with most customers praising their exceptional service, knowledgeable technicians, and community involvement.
Positive Aspects
- Excellent Service: Many customers have praised the company's service, citing examples of going above and beyond their expectations, providing timely follow-ups, and maintaining a friendly and respectful demeanor.
- Knowledgeable Technicians: The technicians at Mosaic IT have been commended for their expertise and ability to resolve complex issues efficiently.
- Community Involvement: The company's community fundraising efforts for children's charities in Nanaimo have been appreciated by many customers.
Negative Aspects
- Poor Customer Service: A few customers have reported negative experiences, including unreturned calls, disrespectful tone from employees, and unmet expectations.
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