"Setting the Standard" for quality, durability, and innovation
At J.L. Dufour Roofing Services, we pride ourselves on being a premium roofing company, dedicated to providing exceptional roofing installation practices and top-notch customer service. With over 40 years of experience, our team of experts has been serving the Halifax area, committed to delivering high-quality workmanship and unparalleled customer satisfaction.
Our Services
Our expertise lies in re-roofing houses, apartment buildings, and churches with asphalt shingles. We take pride in using only the best materials, including heavy weight shingles, synthetic roofing paper, and ice and water shield. Our team of professionals is dedicated to ensuring that every roofing project meets the highest standards of quality and workmanship.
Our Specialties
- Shingle Roofs
- Seamless Gutters
- ICE Shield Installation
- Nova Scotia Safety Certified for over 20 years
- Full Liability Insurance
- Limited Lifetime Warranty
- Written Guarantee
- 24-Hour Phone Service
Why Choose Us?
At J.L. Dufour Roofing Services, we pride ourselves on our ability to deliver exceptional results, coupled with our commitment to exceptional customer service. We understand the importance of choosing the right roofing contractor, which is why we take the time to ensure that every project meets the highest standards of quality and workmanship. We believe that our prompt and reliable roofing service, as well as our high standards of workmanship, set us apart from other roofing specialists and contractors.
Our Commitment
At J.L. Dufour Roofing Services, we are committed to creating a workplace where employees are sent home safely to their families every day. We strive to be leaders in workplace safety, and we are committed to providing our customers with the highest level of quality and service.
Our Warranty
We stand behind our work and offer a limited lifetime warranty on all our roofing projects. We believe that our commitment to quality and customer satisfaction sets us apart from other roofing companies.
Our Team
Our team of estimators can inspect, access, and diagnose problems on all roof types, providing free quotations for roof maintenance and repair work. We believe that our prompt and reliable roofing service, as well as our high standards of workmanship, set us apart from other roofing specialists and contractors.
Lack of Follow-through and Poor Customer Service
Many reviewers shared their disappointing experiences with J.L. Dufour Roofing, citing a lack of follow-through and poor customer service. Several customers were promised quotes or calls back, but never received them, despite multiple attempts to follow up.
Difficulty in Getting a Quote
It was common for reviewers to struggle to get a quote from the company. Some were told it would take a day or two to return their call, while others were left waiting for extended periods of time. In some cases, reviewers were promised a quote, only to never hear back.
Unresponsiveness and No Communication
Reviewers expressed frustration with the company's unresponsiveness, with some being left to wonder why they were repeatedly promised follow-up calls that never came. Others felt that the company's lack of communication was a reflection of the quality of their work, at best.
Disappointment and Frustration
The majority of reviewers were left feeling disappointed and frustrated, with some even going so far as to suggest that the company's poor customer service reflects poorly on the quality of their work.
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