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At Kanata Mazda, we are proud to be one of the leading Mazda dealerships in Ottawa and the surrounding areas. Our state-of-the-art facility is located at 301-2500 Palladium Drive in Kanata, just off Highway 417, making it easily accessible from anywhere in the region. Our dealership is part of the Palladium Auto Park, which houses the largest automotive selection in Eastern Canada.
Our Commitment to Excellence
Our team at Kanata Mazda is dedicated to providing exceptional service to our customers. We understand that buying a car is a significant investment, and we strive to make the process as smooth and enjoyable as possible. Our knowledgeable and friendly staff is always available to answer your questions, provide guidance, and ensure that you find the perfect vehicle that meets your needs and budget. We take pride in our extensive inventory of new and pre-owned Mazda vehicles, and we are confident that we have the right car for you.
Our Services
At Kanata Mazda, we offer a wide range of services to cater to all your automotive needs. Our sales team is happy to assist you in finding the perfect new or pre-owned Mazda vehicle, while our service centre is equipped with state-of-the-art technology and staffed by certified technicians who can handle all your maintenance and repair needs. We also offer a comprehensive range of financing options, including Mazda Added Protection and Mazda Wear Protection, to help you drive away in your new vehicle with confidence.
Our Collision Centre
In the unfortunate event of an accident, our collision centre is here to help. Located at 1075 Richmond Road in Ottawa, our body shop is equipped with the latest technology and staffed by experienced technicians who can repair your vehicle to its original condition. We work closely with all insurance companies to ensure a hassle-free experience, and we offer a lifetime warranty on all repairs.
Our Community
At Kanata Mazda, we are committed to giving back to our community. We believe in building strong relationships with our customers, and we strive to make a positive impact on the community we serve. We are proud sponsors of local events and charities, and we are always looking for ways to get involved and make a difference.
Dealership Disputes and Unsatisfactory Experiences
The following reviews highlight the negative experiences faced by customers at a specific Mazda dealership, Kanata Mazda in Ottawa, Canada.
Rust Issue and Unreliable Work
One reviewer, E. C., had a 2010 Mazda 5 which they purchased in 2011. Within the five-year warranty period, they noticed rust on the rear wheel wells of the vehicle. The dealership, Kanata Mazda, sent the car out to fix the rust but the rust came back shortly after. The reviewer was disappointed that the dealership and Mazda Canada did not take responsibility for the subpar work and did not offer any form of warranty or guarantee on the work done. This experience led the reviewer to warn others to stay away from Kanata Mazda and Mazda in general.
Manipulative Sales Tactics and Lack of Transparency
Another reviewer, Zan Z., described the sales manager, Gianni, as slimey and repulsive, who used manipulative techniques to sell the car. The reviewer felt that the dealership was only interested in selling what was on their lot and was not transparent about the options available. They ended up buying from another dealership, Carling, which they found to be awesome.
Upselling Unnecessary Services and False Warnings
Ron C. had an appointment booked over the phone where he declined some service, but when his wife arrived, the dealership "up-sold" her on unnecessary services. They implied that not paying for the service would void her warranty, which was false. The dealership then charged her $250 for a brake inspection on brakes that had just been serviced at another dealer less than a month earlier. The reviewer called the service manager to complain, who was absurdly rude and condescending. This experience led the reviewer to warn others to beware and choose a different Mazda dealer in the greater Ottawa area.
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