Honesty. Integrity. Respect.
At Good Grade Plumbing and Gas Co, we pride ourselves on being Victoria's premier mechanical contractor. Our mission is to provide top-notch service, honesty, and respect to our customers, as well as to our team members. We believe that by doing it right the first time, even when no one is looking, we can build long-lasting relationships with our clients and establish our reputation as a trustworthy and reliable company in the industry.
Our Services
As a full-service mechanical contracting company, we specialize in planning and executing plumbing, heating, and gas projects that make your home comfortable, efficient, and dependable. We offer a wide range of services, including tankless water heater installations, custom-designed plumbing and heating systems, and high-end installations with an option to add checkered plating to give your mechanical room that wow factor.
Tankless Water Heater Installations
Whether you're building a new home or replacing an old hot water tank, a tankless hot water heater is one of the most efficient ways to heat water. With the option to add a hot water recirculation system, you can turn your endless hot water system into an on-demand hot water system. Our team is highly experienced in replacing older models with the newest and most efficient equipment on the market, and most installations can be completed in one day.
Custom Designed Plumbing and Heating Systems
There are many options to choose from when designing a home heating system, and we work closely with builders and homeowners to find the right system. We take into consideration emerging technology, price, efficiency, and design to ensure you get the best solution for your needs.
About Our Team
Our team comprises highly experienced and dedicated individuals who share our core values of honesty, integrity, and respect. Our team members are experts in their field, and we pride ourselves on being a team that is always willing to learn and grow.
Our Values
At Good Grade Plumbing and Gas Co, we believe in the importance of honesty, integrity, and respect in everything we do. We strive to provide exceptional service, and our team members embody these values in their daily work.
Positive Aspects
The majority of the reviewers praised Good Grade Plumbing and Gas for their professionalism, efficiency, and attentiveness. Jason and his team were described as thorough, friendly, and knowledgeable. Many reviewers appreciated their honesty and integrity, as well as their willingness to explain work performed and address concerns.
Construction and Service
Good Grade Plumbing and Gas was praised for their service, with reviewers commending their ability to respond quickly and complete jobs efficiently. They were also commended for their clean-up and attention to detail, leaving properties clean and tidy. The company's upfront pricing and flat-rate service were also deemed reasonable and transparent.
Negative Aspects
However, a significant number of reviewers were extremely dissatisfied with the company's services. They reported poor communication, unprofessional conduct, and substandard workmanship. Several reviewers experienced leaks, poor installation, and lack of follow-up, leading to safety concerns and financial issues.
Common Issues
Many reviewers highlighted the company's lack of transparency in pricing, with final bills significantly higher than initial quotes. They also reported poor communication throughout the service, being left out of the loop regarding progress and facing significant delays with no prior notice or explanation.
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