"WOW" Customer Service - Exceeding Customer Expectations Every Time
A Legacy of Professional Dry Cleaning and Customer Care
Stephen Cleaners has proudly served Calgary and surrounding areas for over 60 years, providing unparalleled dry cleaning and laundry services. We take pride in offering exceptional service, meticulous craftsmanship, and attention to detail, earning the title of Calgary's Best Dry Cleaner according to Avenue Magazine in 2022 and 2021.
Experienced Professionals at Your Service
Our team of experts comprises highly skilled dry cleaners with over 30 years of collective experience. We are equipped with state-of-the-art technology and eco-friendly practices to care for your cherished garments. Our meticulous inspection system and attention to detail guarantee exceptional results every time.
Comprehensive Services for Every Need
From delicate wedding gowns and formal wear to everyday clothing and household items, Stephen Cleaners offers an extensive range of services:
- Platinum Shirt Service: Enhanced pressing, button replacement, and meticulous tailoring.
- Wash & Fold: Convenient laundry solution for everyday items.
- Wedding Gown Preservation: Expert cleaning and preservation for your precious dress.
- Alterations & Repairs: Precise alterations and repairs for all your clothing needs.
- Free Pick-up & Delivery: Convenient service in Calgary and Cochrane (coming soon to Airdrie).
Eco-Friendly Dry Cleaning Practices
Recognizing our responsibility to protect the environment, Stephen Cleaners embraces eco-friendly practices:
- Utilizing an energy-efficient dry cleaning machine featuring biodegradable cleaning solution.
- Opting for water-based cleaning methods whenever possible.
- Minimizing water and electricity consumption through advanced technology.
- Recycling hangers and plastic bags to reduce waste.
Exceptional Customer Care
At Stephen Cleaners, we prioritize exceptional customer service. Our team is friendly, knowledgeable, and committed to exceeding your expectations. Our "WOW Customer Service" program ensures consistent, personalized attention throughout your experience.
Why Choose Stephen Cleaners?
- Experienced professionals with over 30 years of experience
- Comprehensive dry cleaning and laundry services
- Eco-friendly practices and commitment to sustainability
- Exceptional customer service and personalized attention
- Convenient free pick-up and delivery service
Overview of Reviews
The reviews of Stephen Cleaners and Martinizing Cleaners are mixed, with some customers expressing high satisfaction with the service and others experiencing negative experiences.
Positive Feedback
The reviewers praised the friendly and professional staff, reasonable prices, and convenient services such as free pick-up and delivery. Many customers appreciated the personalized touch and excellent customer service.
Negative Feedback
However, some reviewers reported losing clothing or experiencing poor service, including claims of lost barcodes and damaged or ruined garments. One reviewer mentioned that the Crowfoot Martinizing location lost several items, including a large bag of dry cleaning, and another reviewer reported that the cleaners ruined two shirts.
Services and Quality
The reviews highlight the importance of quality and attention to detail in the cleaning process. Some customers expressed disappointment with the cleaning quality, including reports of damaged or ruined garments. On the other hand, many customers praised the excellent cleaning quality and reliability of the services.
Price and Convenience
Some reviewers mentioned that the prices were more expensive than other dry cleaners in the area, and that the cleaners did not price match. However, many customers appreciated the convenience of the free pick-up and delivery service, which made it easy to get their clothes cleaned without having to worry about dropping them off.
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