Nestled in the heart of Edmonton, Whitemud Crossing Animal Hospital stands as a beacon of compassionate and comprehensive veterinary care. Our dedicated team of professionals strives to provide your furry friends with the highest quality medical attention, fostering a welcoming environment where both pets and their owners feel comfortable and valued.
Our Philosophy
Our mission is to treat your pets as valued family members, offering personalized care that aligns with their individual needs. We believe in nurturing a harmonious bond between pets and their owners, while upholding the core values of "family medicine" in veterinary practice.
Our Services
At Whitemud Crossing Animal Hospital, we offer a comprehensive range of services to meet all aspects of your pet's health and well-being. These include:
Health & Wellness
- Preventative care such as vaccinations, deworming, and parasite control
- Routine checkups and screenings
- Nutritional counseling and weight management
- Pet wellness plans
Medical & Surgical Care
- Advanced diagnostics and imaging
- Surgical procedures tailored to your pet's needs
- Emergency and critical care
- Dental care services
Specialized Care
- State-of-the-art ultrasound imaging for accurate diagnosis
- Pharmacy and prescription food dispensing
- Advanced pet rehabilitation services
Compassionate Support
- Client-centered approach to communication and care
- Access to boarding and grooming services
- Pet loss and bereavement support
Meet Our Team
Our team of experienced and passionate professionals is dedicated to providing exceptional care for you and your pet. We are committed to continuous learning, staying abreast of the latest advancements in veterinary medicine to offer the highest quality care.
Join the Whitemud Wellness Club
For pet owners who seek comprehensive healthcare solutions for their furry friends, we offer the Whitemud Wellness Club. This personalized program provides regular preventive care tailored to your pet's age, breed, and health needs.
Customer Satisfaction and Issues with Front Desk Staff
The majority of customers have had positive experiences at Whitemud Crossing Animal Clinic, praising the professionalism, kindness, and expertise of Dr. Shilton and his team. They appreciate the clinic's dedication to their pets' well-being and the staff's willingness to explain treatment options and answer questions.
On the other hand, one customer, Candice Willier, had a severely negative experience due to the poor customer service from the front desk staff. She reported encountering rudeness and unprofessionalism when trying to address issues with her account and prescription. She was also told that there was no complaint process available to address these concerns.
Staff Qualities and Services
Many customers have praised the veterinary technicians and front office staff for being knowledgeable, efficient, and kind. Dr. Shilton has also been singled out for his exceptional care and dedication to his patients. Clients appreciate the clinic's willingness to explain treatment options and answer questions, making them feel informed and valued.
Location and Convenience
Some customers have mentioned the convenience of the clinic's location and the fact that it is close to their homes.
Be the first to review Whitemud Crossing Animal Hospital.
Write a Review
