Try us out and you will always come back!
At Ron Kraft Auto Care, we take pride in being a family-owned and operated business that has been serving the London community for over 50 years. Our commitment to providing exceptional service and quality workmanship has earned us a reputation as one of the leading auto repair and maintenance facilities in the region.
Our History
In 1973, our founder, Ron Kraft, had a vision to build a business that would provide honest and reliable service to the community. With his wife Carmie by his side, Ron worked tirelessly to establish a reputation for quality and integrity. Over the years, we have built a loyal customer base by providing personalized service, expert repairs, and a focus on customer satisfaction.
Our Services
At Ron Kraft Auto Care, we offer a wide range of services to meet the needs of our customers. Our expert technicians are trained to diagnose and repair a variety of issues, from routine maintenance to complex repairs. Some of the services we offer include:
- Full-service gas station, including gas attendants, wheelchair accessibility, and auto propane refill
- Advanced diagnostic technology to ensure accurate and efficient repairs
- Same-day service and weekend services for your convenience
- Fleet services, including pickup and drop-off, quick turnaround, and written estimates
- Automotive services and repairs, including air conditioning, brakes, electrical repairs, and more
- Car care tips and advice to help you maintain your vehicle
Our Commitment
At Ron Kraft Auto Care, we are committed to providing our customers with the best possible experience. We believe in building relationships based on trust, respect, and a commitment to excellence. Our goal is to provide you with the best possible service, while also providing you with a safe and cost-effective solution.
Visit Us
To experience the Ron Kraft Auto Care difference, come visit us at our full-service gas station and auto repair facility located on Huron Street in London. We look forward to welcoming you and demonstrating our commitment to excellent customer service.
Mixed Reviews on Customer Service and Repair Quality
Disappointing Experiences
Some customers had negative experiences with the repair shop. One customer reported that the shop failed to fix the rear brake issue despite multiple visits, and the mechanic even blamed the wet road for the problem. Another customer was unhappy with the lack of customer service, specifically the inability to provide a tow service or recommend a reliable tow company.
Positive Feedback on Honesty and Quality of Work
On the other hand, many customers praised the shop for its honesty, friendly staff, and quality of work. Several reviewers appreciated the transparent and affordable pricing, with one customer mentioning that the shop quoted a significantly lower price for a repair compared to other shops. Others praised the prompt service, with some reporting that their issues were resolved on the first attempt.
Commendations on Customer Service
Many customers praised the shop's staff for being knowledgeable, friendly, and respectful. Some reviewers appreciated the special treatment they received, such as being walked in without an appointment or receiving a student discount. One customer reported feeling respected and comfortable that the shop didn't try to charge for unnecessary repairs.
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