A Legacy of Honest Auto Care in Edmonton
Since 1968, Sandy Lane Auto has been a trusted name in automotive care for Edmonton drivers. Family-owned and operated, we thrive on honesty, integrity, and empowering drivers to become "vehicle-smart." Our commitment to exceptional service has earned us the loyalty of generations of clients.
Empowering Vehicle Ownership
We believe in transparency and open communication. Our skilled technicians take the time to explain issues clearly and provide you with all the information you need to make informed decisions about your vehicle's care. We call this our "vehicle-smart" approach to automotive repairs.
Expert European Auto Repair Specialists
While we offer comprehensive care for all makes and models, our expertise lies in European vehicles. Our team is highly trained and certified in the specific intricacies of Volvo, Audi, Volkswagen, and BMW repairs. We stay current with the latest technological advancements and constantly invest in cutting-edge diagnostics and software.
Continuous Learning and Development
The ever-evolving world of automobiles demands continuous learning and development. Our technicians commit to upwards of 80 hours of training each year, attending industry-leading courses and partnering with renowned institutions like WTI, Hi-Tech Training, and Volvo themselves.
Community Involvement
Giving back to our community is an integral part of our business philosophy. We are proud to support organizations that foster growth and well-being in Edmonton, such as E4C, the Bissell Centre, and the Centre for Family Literacy.
Our Values
- Honesty: We are upfront and transparent in all our communication.
- Integrity: We uphold the highest ethical standards and only use recommended parts and procedures.
- Efficiency: We aim to complete repairs promptly and within the estimated timeframe.
- Customer Focus: We treat each client with personalized attention and respect.
Sandy Lane Auto Reputation
Sandy Lane Auto has a reputation for providing excellent service and expertise in servicing European cars. The majority of reviews praise the professionalism, communication, and honesty of the mechanics and staff.
Service and Quality
Many reviewers have praised the quality of work performed by Sandy Lane Auto. Brandon, a mechanic, was described as professional and knowledgeable, and the team's ability to diagnose and repair complex issues was highlighted. The shop's service was described as "impeccable" and "excellent" by several reviewers.
Customer Service
The staff at Sandy Lane Auto was praised for their friendly, professional, and down-to-earth attitude. Communication with customers was highlighted as a strong point, with reviewers appreciative of the clear explanations of work done and costs involved.
Warranty and Estimation
Some reviewers mentioned that the shop's estimates were accurate and the work was done as promised. In one case, the bill was even lower than the original estimate, which was appreciated by the reviewer.
Negative Experience
However, one reviewer had a poor experience with Sandy Lane Auto, citing bullying behavior if customers leave negative reviews, and feeling uncomfortable leaving their car in their possession.
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