At Mercedes-Benz Collision Centre Richmond, we share the same passion for the luxurious beauty and exhilarating power of Mercedes-Benz vehicles as our valued customers. We understand that the greatest driving experience is found behind the wheel of a Mercedes-Benz, and this devotion to the brand motivates our commitment to provide the highest quality collision repair, replacement parts, and customer service for you and your Mercedes-Benz.
Our Story
As Canada's premier Mercedes-Benz collision repair facility, we have been designed and certified by Mercedes-Benz to provide a premium service that will bring your Mercedes-Benz back to its pre-accident condition. Our mission is to provide the highest standard of customer service to both you and your Mercedes-Benz, ensuring your vehicle maintains its original factory quality.
Our Services
We offer a comprehensive range of services to cater to all your collision repair needs. From complete collision repairs to structural and cosmetic body work, we utilize only genuine Mercedes-Benz parts fitted by factory-trained technicians using the same tools and techniques found in the Mercedes assembly plant. Our services include:
- Unibody frame straightening and frame repair utilizing factory-approved Celette benches
- Certified aluminum repair facility
- High-strength Boron steel welders
- Duplication of factory finish using solvent-free, water-borne clear coat paint
- Vehicle detailing
- Genuine Mercedes parts
- ICBC Valet service and courtesy car
- On-site estimates
- Hertz rental vehicles
Our Commitment
At Mercedes-Benz Collision Centre Richmond, we take pride in our work and guarantee our quality for as long as you own your vehicle. Our commitment to excellence has earned us the reputation as the largest authorized Mercedes service facility in Canada, and we strive to continuously improve our services to meet the evolving needs of our customers.
Excellent Service and Customer Satisfaction
A common theme throughout the reviews is the praise for the excellent service provided by the staff at Mercedes-Benz Collision Richmond, particularly Austin, Rachel, and Harry. Many customers have appreciated their professionalism, attention to detail, and dedication to customer satisfaction.
Austin has been mentioned for his professionalism and dedication to customer satisfaction, making the experience better than expected. Rachel is noted for her politeness and courteousness, while Harry is commended for his attention to detail and professionalism.
The collision shop has been described as probably the best in the lower mainland, with staff being professional and friendly. The shop's work and craftsmanship are first class, and they are recommended by Tesla and Tesla owners for being the best shop in town.
Negative Experience
One customer, Iwngu Wfm, had a negative experience, stating that the shop has lousy customer services and uses the fame of Mercedes-Benz to attract customers. They felt that the shop didn't care about their feelings and had to wait weeks for their repair to be transferred to another shop. They also claimed that the estimator forged photo stamps and lied about ordering parts.
Overall Impression
The overall impression from the reviews is positive, with customers appreciating the excellent service and professionalism provided by the staff at Mercedes-Benz Collision Richmond. The negative experience mentioned seems to be an exception rather than the rule.
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