Transform Your Body, Energize Your Life
At West-End Cavendish, we're more than just a gym. We're a community of like-minded individuals who share a passion for fitness, wellness, and self-improvement. Our state-of-the-art facility is designed to provide a superior experience that goes beyond the typical gym atmosphere. Our mission is to allow you to discover the benefits of regular physical activity while receiving exceptional service in a comfortable and welcoming environment.
Our Services
We offer a wide range of services and amenities to cater to your unique needs and goals. From our cutting-edge functional training room to our heated saltwater pool, squash and basketball courts, and outdoor tennis courts, we have everything you need to achieve your fitness goals. Our aerobics and yoga classes are designed to mix fitness with pleasure, and our experienced trainers are always available to provide personalized guidance and support.
In addition to our fitness facilities, we also offer a range of amenities to enhance your overall experience. Our health bistro, WEC Shake Bar, serves nutritious shakes, snacks, and gourmet coffee, and our spacious locker rooms are equipped with everything you need to get ready for a day at work or a night out with friends. We also offer Wi-Fi access, satellite radio, and a charming outdoor patio where you can relax and unwind.
What Sets Us Apart
At West-End Cavendish, we're committed to providing a superior experience that sets us apart from other gyms and fitness centers. Our "hands-on" staff is dedicated to ensuring that every member feels welcome and supported, and our clean and spacious facilities are designed to make you feel comfortable and motivated to reach your goals. We're more than just a gym - we're a community of like-minded individuals who share a passion for fitness and wellness.
Overview of the Gym
The gym is described as a luxury facility, but multiple reviewers have expressed dissatisfaction with their experiences, highlighting issues with professionalism, safety, cleanliness, and customer service.
Unprofessional Behavior and Rude Staff
The owner and his daughter, who works at the front desk, are frequently described as rude, combative, and unreasonable. One reviewer mentioned that the daughter had an argumentative response when they brought up safety concerns about a machine. The owner has also been known to have temper tantrums and make clients feel unwelcome.
Safety Concerns
The equipment room is considered unsafe due to missing clips, loose cables, and a leaky ceiling when it rains. There is also a concern about children running around the gym on weekends, potentially causing accidents.
Cleanliness Issues
The bathrooms and locker room are not kept clean, and the concierge and repairmen often enter without knocking. The changing room specifically needs a good scrub down, according to one reviewer.
Contract Issues and Pricing
The gym's contract forces clients to pay "first and last" months in advance, which can lead to disputes when trying to cancel a membership. There is also a variance in pricing for new versus current members, depending on who you speak to and their mood.
Understaffing and Equipment Issues
The gym is often understaffed in the mornings and evenings, with only one staff member available to handle everything. Useful equipment like elastics is hidden behind the front desk because clients have stolen them in the past.
Be the first to review West-End Gym.
Write a Review
